Return & Refund Policy

Our Commitment

At Silviny, we care about your satisfaction. If you're not 100% happy with your purchase, we're here to help.

1. Eligibility for Return

• You may request a return within 14 days from the date of delivery.

• To be eligible, the item must be:

  • Unused and in its original packaging

  • In the same condition you received it

  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

• Sale or discounted items

• Earrings or personal care products (due to hygiene reasons)

• Gift cards or downloadable products

• Customized or made-to-order items

3. How to Request a Return

To start a return, please contact us at info@silviny.com with:

• Your order number

• The item(s) you wish to return

• Reason for return (optional but helpful)

We will respond within 1–2 business days with return instructions.

4. Refunds

• Once your return is received and inspected, we’ll notify you about the approval status.

• If approved, your refund will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable (unless the return is due to a mistake on our side).

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return your item and place a new order separately.

6. Damaged or Incorrect Items

If you received the wrong or a damaged product, please email us within 48 hours of receiving your order with photos. We’ll fix it immediately at no cost to you.

7. Shipping Returns

• Customers are responsible for return shipping costs unless otherwise agreed.

• We recommend using a tracked shipping method as we’re not responsible for lost returns.

📩 Contact

For any questions, reach out to:
Email: info@silviny.com
Phone: +0201025246324